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Frequently Questions & Answers
Last update 12/12/2024
Top 10 questions
By contacting either by e-mail: [email protected], or by phone at 2310 520 770, or by messenger at the following link https://m.me/fenomilano.
Very easily through our eshop you simply add the product you want to your cart. Alternatively, you can order by phone at 2310 520 770 or via Social Media by simply mentioning the product code of the product you want and the size.
All the products of our store are genuine and their authenticity is proven, as in other stores, with the sales receipt. Our products are 100% created by us and are one of a kind. This means that you won’t find the same shoe anywhere else and the only ones who sell them are us.
All our products that are marked “Leather” are 100% original leather of high quality.
All available colours for sale are shown on the page. If a colour is not shown, it means that it is not available.
Below the photo of each product, there is a table with the detailed information of each shoe, which will help you choose the right size. If the board has not been posted, you can find out more by e-mail: [email protected], by phone 2310 520 770 or via Social Media.
Orders are usually prepared and shipped within 24 hours. In case of payment by deposit, the execution period is extended until the amount is credited to our account.
For each stage of the execution of the order, we inform the customer by sending an informative e-mail. In addition, if you have an account in our eshop, you can log in and check your order status there as well. In individual cases, the duration of the order execution may be extended further days; in case of such a delay we inform you immediately by phone or e-mail.
Attention! Saturdays, Sundays and public holidays are not included in the time of execution and delivery of orders.
You can check the status of your order on the following website of ELTA COURIER here by simply pasting the delivery number you received in the email of the parcel.
We cannot have any influence on the time of delivery of the parcel once it leaves our company and becomes the responsibility of the carrier. If you are interested in setting a specific delivery time, please contact your local courier company office. At the time the package leaves the store, we send you an e-mail with the bill of lading number so that you can track the progress of the shipment on the supplier’s website.
In this case, you must contact our customer service department at 2310 520 770 or via messenger https://m.me/fenomilano simply by mentioning your order code or the mobile phone number you provided during your purchase, so that we can check the status of your order.
Contact Channels
Email us at
[email protected]
Whatsapp us at
(+30) 6949109589
Messenger
Fenomilano
Call us on
(+30) 2310 520 770